Question 1

How quickly can you fix my damaged panels?

Accepted Answer

The timeline for repairing damaged garage door panels depends on several factors, including the extent of the damage and panel availability.  For minor dents and cosmetic damage: We can often repair these during a single visit, usually within 1-2 hours.  For panel replacement: If your panels need to be replaced, timing depends on whether we have matching panels in stock. Common panel styles are often available immediately, and we can complete the replacement the same day or next day. Custom or discontinued panels may take 1-2 weeks to order.  Emergency situations: If the damage prevents your door from functioning or poses a security risk, we offer same-day emergency service. We can temporarily secure your door and expedite panel ordering.  To get an accurate timeline for your specific situation, we recommend scheduling a free inspection. Our technician will assess the damage and provide options for repair or replacement.

Question 2

What causes damaged panels in garage doors?

Accepted Answer

Garage door panels can become damaged from various causes. Understanding these can help you prevent future damage:  Impact damage: The most common cause - backing into the door with a vehicle, sports equipment hitting the door, or objects falling against it.  Weather-related damage: Severe storms, hail, high winds carrying debris, and temperature extremes can all affect panel integrity. In Ohio, freeze-thaw cycles can be particularly hard on older panels.  Age and wear: Over time, panels can warp, crack, or deteriorate. Steel panels may develop rust, while wood panels can rot if not properly maintained.  Improper operation: Using a door that's out of balance or has other mechanical issues can put stress on panels, causing them to bend or crack over time.  Manufacturing defects: Though rare, some panels may have defects that cause premature failure.  Prevention tips: - Keep your door properly balanced and maintained - Install protective barriers if your garage is frequently accessed - Apply rust protection to steel doors annually - Repaint or reseal wood doors every few years - Address small issues before they become big problems

Question 3

Do you offer financing for new custom door installations?

Accepted Answer

Yes! We understand that a new custom garage door is a significant investment, and we offer several financing options to make it more affordable:  Financing options available: - 0% interest for 12 months: For qualified buyers, pay no interest if paid in full within 12 months - Low monthly payments: Extended payment plans up to 60 months - Same-day approval: Quick credit decisions, often in minutes - No prepayment penalties: Pay off your balance early without fees  What's included in financing: - Complete door and hardware - Professional installation - Opener and accessories (if applicable) - 2-year labor warranty  How to apply: 1. Schedule a free consultation 2. Choose your door and options 3. Apply for financing (we'll walk you through it) 4. Get approved and schedule installation  We partner with reputable lenders to offer competitive rates. Most customers with good credit qualify for our promotional rates. Even if your credit isn't perfect, we have options that may work for you.  Contact us today to discuss financing options for your custom door project. Our team can provide a detailed quote and help you understand your monthly payment options.

Question 4

What types of garage doors do you install?

Accepted Answer

We install a wide variety of garage doors to suit any home style and budget:  By Material: - Steel doors: Durable, low-maintenance, available in many styles - Insulated doors: Energy-efficient with foam or polystyrene core - Wood doors: Classic beauty, can be custom-crafted - Fiberglass doors: Lightweight, won't rust or rot - Aluminum doors: Modern aesthetic, ideal for contemporary homes  By Style: - Traditional raised panel - Carriage house designs - Modern/contemporary flush panels - Custom designs to match your home  We work with all major brands and can source specialty doors for unique requirements.

Question 5

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance at least once per year. However, the ideal frequency depends on usage:  Annual maintenance (recommended for all doors): - Complete safety inspection - Lubrication of all moving parts - Spring tension adjustment - Hardware tightening - Opener testing and adjustment  Semi-annual maintenance (for heavy use): If you open and close your garage door more than 4-5 times daily, twice-yearly service helps prevent wear and extends door life.  Between professional visits, homeowners should: - Visually inspect cables, springs, and hardware monthly - Listen for unusual sounds during operation - Test the auto-reverse safety feature monthly - Keep tracks clean and free of debris - Lubricate hinges and rollers every few months  Regular maintenance prevents costly repairs and ensures your door operates safely. Our maintenance plans include priority scheduling and discounts on repairs.

Question 6

What is your warranty policy?

Accepted Answer

We stand behind our work with comprehensive warranty coverage:  Labor Warranty (2 Years): All installation and repair work is covered for 2 full years. If anything we installed or repaired fails due to workmanship issues, we'll fix it at no charge.  Parts Warranty: Varies by component and manufacturer: - Garage door panels: 10-25 years (manufacturer warranty) - Torsion springs: Lifetime warranty on our premium springs - Openers: 5-10 years (manufacturer warranty) - Hardware: 5 years  What's covered: - Defective parts or materials - Installation-related issues - Opener malfunctions (when we install)  What's not covered: - Normal wear and tear - Damage from accidents or misuse - Cosmetic damage (dents, scratches after installation) - Issues from modifications by others  We also offer extended warranty options for additional peace of mind. Ask about our "Peace of Mind" protection plan that covers even accidental damage.

Question 7

Do you provide emergency garage door service?

Accepted Answer

Yes! We provide 24/7 emergency garage door service for urgent situations:  What qualifies as an emergency: - Door stuck open (security risk) - Door stuck closed (can't access vehicle) - Broken spring (door won't open) - Door off track and blocking access - Break-in damage requiring immediate repair - Weather damage during a storm  Our emergency response: - Immediate dispatch when available - Average response time: under 60 minutes - Fully equipped service vehicles - Same rates as regular service (no emergency upcharge) - Temporary solutions if parts need ordering  How to reach us for emergencies: Call our main line anytime: (330) 859-4919  A live person or our emergency answering service will dispatch a technician to your location right away. We understand that a malfunctioning garage door can be stressful and even dangerous, so we prioritize emergency calls.

Question 8

How much does a new garage door cost?

Accepted Answer

Garage door prices vary widely based on size, material, style, and features. Here's a general guide:  Basic steel doors: $800 - $1,500 Standard raised panel, non-insulated, single or double  Insulated steel doors: $1,200 - $2,500 Energy-efficient, quieter operation, better temperature control  Wood doors: $2,000 - $5,000+ Beautiful natural aesthetic, can be custom designed  Carriage house style: $1,500 - $4,000 Classic look with modern convenience  Custom/designer doors: $3,000 - $10,000+ Unlimited design options, specialty materials  Additional costs to consider: - Opener installation: $300-$600 - Removal and disposal of old door: $50-$100 - Additional hardware or accessories  Factors affecting price: - Door size (single vs. double, custom dimensions) - Insulation level (R-value) - Window options - Hardware finish - Brand and warranty  We provide free, no-obligation estimates. Our quotes include everything - door, hardware, installation, and cleanup. No hidden fees!

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